We accept Visa and Mastercard. Please allow 1-2 business days for this order to be processed by our fulfillment system before you request its status.
Allow 7-14 business days for your in-stock item(s) to ship from our warehouse from the time we receive your completed order.
Please Note:
The web site calculates domestic shipping only, please contact the office for international orders. Email
or call Sanctuary at 931-796-6500 EXT 2# or 3# .
When you have completed your order, you may print out your invoice and save for future reference.
All net proceeds will go directly to the Elephant Sanctuary. Many thanks for shopping at our store.
Your complete satisfaction is our primary concern. If you are not
satisfied with an item that you have purchased, you may return the
item within 30 days of the purchase date for an exchange or full refund
of the purchase price, minus shipping, handling or other charges.
Opened VHS tapes and DVDs will not be refunded, only exchanged for the
same item within 30 days of purchase date. The item must be returned
in new condition and in original box (when applicable). All return
shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Please enclose a note in the return package stating the reason for the
return. Customs, duties, taxes, postage and any other applicable
charges are the sole responsibility of the customer and cannot be
refunded. We will, however, reimburse you for any/all postage and
taxes if the product is defective or an error occurred when filling
your order.
Return Instructions:
1. Pack the item(s) securely. All returned products must be in the
same condition in which they were received. List the items you are
returning and the reason for the return and enclose note in the
package.
2. If exchanging the same item(s) for a different size, please
indicate new size in your note. Please contact us for any other
type(s) of exchange(s).
3. Send your package so that it can be tracked. UPS or return receipt
by the US Postal Service is recommended. We are not responsible if
there is no proof that the product was delivered to us. Send your
package to: The Elephant Sanctuary, P.O. Box 393, Hohenwald, TN 38462 (phone: 931-796-6500 x2# or x3#)
4. We will issue a credit to the credit card on file, or if paid by
check (for mail orders), we will issue a refund check. Shipping and
handling charges are nonrefundable.
Elephant Care
